Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

• Up to 6 Days Before: No Refund
• Between 7-13 Days Before: No Refund
• Between 14-29 Days Before: No Refund
• Between 30-44 Days Before: 50% Refund
• 45+ Days Before: Loss of Deposit / Balance Not Paid

For reservations with arrival dates greater than 7 nights in the future, there is a 24-hour grace period from confirmation to cancel and receive a full-refund. Contact info@alluradirect.com directly in this scenario.

Guest Cancellation Policy

For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.
Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.
Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.
Special Circumstances Cancellation Policy

Covid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 45 days before the booked arrival date. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by governments and or health authorities and or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering” Examples of restrictions: if travel is restricted due to Covid-19 by governments and or provincial health authority restrictions. • Government Advisories prohibiting nonessential travel to or from your region. • Government travel bans, border closures within Canada or from your home country • Extensive minimum quarantine periods on either end of travel • Airline schedule changes which will not enable you to arrive and depart on your planned dates – Credits will be offered only for number of days you were not able to stay in the accommodation for your booked dates due to airline-imposed flight schedule changes. • Limits of gathering specific to Vacation Accommodation limits as per the Public Health Authority in BC We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.