Skip to main content
Check Out Our New & Improved Snow Report ❄️
See All Photos

Raven's Wing - Central 5 star ski in/out location !

See Reviews

CDN$ 840.57From/Night

Property Overview

Location

Area: White Forest Estates | Development: Raven's Wing

Policies
Cancellation

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

  • Up to 6 Days Before: No Refund
  • Between 7-13 Days Before: No Refund
  • Between 14-29 Days Before: No Refund
  • Between 30-44 Days Before: 50% Refund
  • 45+ Days Before: Loss of Deposit / Balance Not Paid

For reservations with arrival dates greater than 7 nights in the future, there is a 24-hour grace period from confirmation to cancel and receive a full-refund. Contact info@alluradirect.com directly in this scenario.

Guest Cancellation Policy

For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.
Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.
Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.
Special Circumstances Cancellation Policy

Covid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 45 days before the booked arrival date. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by governments and or health authorities and or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering” Examples of restrictions: if travel is restricted due to Covid-19 by governments and or provincial health authority restrictions. • Government Advisories prohibiting nonessential travel to or from your region. • Government travel bans, border closures within Canada or from your home country • Extensive minimum quarantine periods on either end of travel • Airline schedule changes which will not enable you to arrive and depart on your planned dates – Credits will be offered only for number of days you were not able to stay in the accommodation for your booked dates due to airline-imposed flight schedule changes. • Limits of gathering specific to Vacation Accommodation limits as per the Public Health Authority in BC We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

Account
Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.
Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.
Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!
Reservation
Late Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged.
Delayed Arrivals
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products.
Reservation Changes
Please contact us if you need to lengthen or shorten your reservation, and we will do what we can to accommodate. Changes are not guaranteed, and refunds may be treated in accordance with our cancellation policy.
Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.
Guest Stay
Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.
Excessive Cleaning
Guests authorize a credit card charge for excessive cleaning costs. Please ensure to read and follow the check-out procedures to ensure there are no additional cleaning costs.
Excessive Noise
Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors.
General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible.
Housekeeping
We offer “midstay” cleans for bookings with a duration of 10+ days or longer. For bookings greater than 10 days, midstay cleans are available every 7 days through the duration of your stay. The midstay clean includes changing linens and towels, cleaning all bathrooms, kitchen area, vacuum and, sweeping and mopping and refreshing your starter paper products. If you wish to schedule a mid-stay clean, please contact us to schedule a date for the clean. If you have specific questions or requests, please contact us.
Garbage Removal
Guests are responsible for removing garbage to the disposal area on departure. Excess cleaning charges will be applied for garbage left behind in the property.
Internet Usage
Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and charged for damages.
Ski & Bike Storage
Please contact us to confirm storage locations and details. Damage or excessive cleaning to the property due to your equipment will result in extra charges to your credit card.
Locking & Securing Unit
Guests are required to securely lock all doors and entrances when they are not in the unit or upon departure.
Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.
Missing Items
Guests authorize a credit card charge for any missing items.
Parking & Ticketing
Parking information will be provided in your check-in and arrival instructions email. We are not liable for any parking tickets or towing fees you may incur.
General
Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience.
Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.
Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.
Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.
Maintenance Emergencies
Emergency contacts provided upon balance payment.
Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable.
Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.
Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.
Rental Accommodation Zoning
We are zoned for nightly rentals.
Other
Our Consumer Protection BC License Number: 84472
Parking
Parking
4 reserved parking stall(s) included at no charge. Additional overflow paid parking is available for a nightly fee through Big White Central Reservation located in the Village Center Mall. https://www.bigwhite.com/plan-your-trip/get-big-white/driving-big-white-day-parking-free

Limited Free Parking: No
Pay Parking Available: Yes
Suitable
Travel Resellers
We accept Travel Reseller bookings but do not offer referral fees.

Not Suitable
Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.
Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.
Long Term Rentals
Sorry, we do not allow long-term renters longer than 30 nights.
Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.
Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access.
Amenities
Bedrooms
Master King Room - 1 King
This Master King Room is located off the mezzanine level of the Chalet on it's own separate side of the house with plenty of privacy. Enjoy relaxing by the gas fireplace, catch a movie on the TV or relax in the bath of the large EnSite .
King Room 2 - 1 King
Cozy King Room located on the lower bedroom floor with 45" UDH TV .
Queen Room - 1 Queen
Cozy Queen Room located on the lower bedroom floor.
Queen Room 2 - 1 Queen
Cozy Queen Room located on the lower bedroom floor. Full bathroom just beside the bedroom.
The Bunk Room - 6 Single
Large upper floor bedroom with 6 single beds , TV & game system . Perfect for the kids or single adults.
Bathrooms
Master En-suite
The master bathrooms is a large and spacious with all soaps, lotions, shampoo and toothpaste are provided.
Guest Bathroom 1
This shared bath is located on the lower bedroom floor all soaps, lotions, shampoo and toothpaste are provided.
Guest Bathroom 2
This shared bath is located on the mezzanine floor all soaps, lotions, shampoo and toothpaste are provided.
Powder Room
Main floor shared powder room.
Safety
Smoke Detector
Carbon Monoxide Detector
Fire Extinguisher
Private
Boot Dryer
Iron and Ironing Board
Stereo
Games
Towels/Linens
Ski Storage
Bike Storage
Netflix/Chromecast/Apple TV
Cleaning Essentials
Television
Essential
Private Hot Tub
BBQ
Internet Access
Free Internet
Laundry - Insuite
Fireplace - Gas
Kitchen
Stove
Oven
Fridge
Microwave
Coffee - Drip
drip machine with filters
Kettle
Coffee - Espresso
Blender
Toaster
Crock Pot/Slow Cooker
Dishwasher
Coffee grinder
Glassware
Roasting Pan
Bakeware
Pots and Pans
Spices
A selection of common spices along with salt & pepper are provided
Cooking Utensils
Hand Blender
Dishware
Knives/Knife Block
Knife Sharpener
Dish Soap & Detergent
Cleaning Supplies
Paper Towels
Reviews
2022-Dec-25 : Guest Review
2022-Dec-21 : Guest Review
FAQ
How do I get to Big White?

See our page Getting to Big White for more details.

Are pets allowed?

We do have a small selection of pet friendly units. If, however, this is not stated as a pet friendly unit, we are unable to make exceptions. We try to accommodate our furry family members.

What are the parking options?

Most private garages and underground parking garages have a height of 7”6” – 7’8” clearance. All our units have the parking spaces available provided in the listing details. There is overflow parking available in Happy Valley for a nightly or weekly fee – simply get a parking permit from the concierge in the Village Center Mall on the lower level of the building.

Do you offer discounted lift tickets?

The most commonly asked question every winter is, “Where do I get the cheapest lift ticket?” Big White has a promotion in the marketplace of the Big White Biggie Card. This card can be purchased in ski and snowboard shops in Alberta, Vancouver Lower Mainland and throughout Kelowna.

You must get the Biggie Card before you arrive at Big White Ski Resort. Cards can be reloaded from a cell phone or a computer once you have created a profile. It takes 30 minutes for the data to be processed and reach out to the gates.

Here’s what you need to know about the Biggie Card:

  • Direct to lift ski ticket – no need to stand in line.
  • Reloadable – the more you reload the more you save, and it must be done up to 30 minutes before you approach a lift.
    NO Blackout dates so you save everyday.
  • Offers great savings over regular and amazing pricing over peak periods.
  • Can be reloaded via website or mobile with the creation of a profile – that is what people forget to do, you must create a profile to reload.
  • Reloaded pass can take up to 30-45mins to become active (Excluding any issues with payment etc.).
  • Cannot be reloaded through any of our ticket offices (unless the guest is having issues).
  • Biggie Cards only available from ski shops listed (located on the right had side of the site) on the following website:
  • Classed as a locals deal but available to anyone travelling close enough to one of the ski shops that they can pick them up. Tell your friends!
  • Biggie cards are NOT available on Mountain.

bigwhite.com/card

BOOK NOW
  • Arrival Day
  • Booked
  • Departure Day
  • Available
  • Not Available
  • Selected Dates

Step 1: Dates

Confirm Details

ARRIVAL
DEPARTURE