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Booking & Cancellation Policy Updates – Air Travel & Insurance.

We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

Travel Insurance 

A few Canadian Insurance companies are now providing various policies to cover COVID-19-related medical and trip interruption insurance. We recommend you explore your options to add additional coverage for unforeseen events beyond what our cancellation policies cover.

Manulife, Blue Cross, TuGo and a few others.

Standard Cancelation Policy 

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

  • Up to 6 Days Before: No Refund
  • Between 7-13 Days Before: No Refund
  • Between 14-29 Days Before: No Refund
  • Between 30-44 Days Before: 50% Refund
  • 45+ Days Before: 100% Refund

Refund percentage applies to total amount payable.

Risk-Free Cancellation

For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact directly in this scenario.

Guest Cancellation Policy

Cleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee

The alluraDirect service fee is refundable when the owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

Luxury Mountain Vacation Rentals. will not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to you or your travelling companions or other group members resulting from events beyond our reasonable control. This would include, but not be limited to, acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, snow conditions, lift closures, road closures, floods, or acts or restraints imposed by government authorities. Should the property not be available or altered due to an act of god such as flood, fire etc. The guest can either choose to stay at the property, move to another property based on availability or receive a credit to be used at another time.

Thinking of flying to Kelowna?

See how Air Canada is ensuring passenger safety with their enhanced measures.

View more information about the new Clean Care program by Air Canada here.

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Enhanced Cleaning Protocols

Luxury Mountain Vacation Rentals – Cleaning Protocols for our Vacation Rental Properties

Luxury Mountain Vacation Rentals is taking an aggressive, industry-leading approach to maintaining the highest cleaning standards for our guests, our property owners and our support staff. In this new world post-COVID-19, we have taken many extra measures to ensure your safety when you stay in one of our properties.  Many of you, our prospective guests, will want to know what these cleaning protocols will look like and how they are preformed. As such, we will provide a detailed guide outlining how we are approaching our cleaning and what is being done for you. A few highlights of the extra measures include:

Complete disinfection cleaning system

All touchpoints in the unit will be cleaned and disinfected using the systems and protocols as outlined below. Our protocols exceed the recommendations provided by the BC CDC to ensure guest safety.

State-of-the-art Electrostatic Sprayer Disinfection System

360-degree disinfection of all surfaces in the unit with hospital-grade disinfection solutions which are non-toxic yet powerful enough to effectively kill Viruses (including Covid 19), Bacteria, and many other germs in as little as 1 min from contact!  All surfaces soft and hard will be treated with this disinfection system for a “whole unit” disinfection.   Protexus Electrostatic Sprayer & Pur: One disinfection tabs.

Hard surfaces, Appliances, and all equipment

In addition to the electrostatic spraying all these surfaces will also be hand cleaned with the approved disinfection solutions.

Pre-Arrival Check

Our housekeeping supervisor will perform a final check of the unit prior to any guest arrival. Cleaning staff will have a detailed cleaning protocol list of tasks to perform which must be signed off by the supervisor to ensure all tasks are completed to our standards.

Staff PPE

Our staff will be outfitted with the appropriate PPE while they perform cleaning tasks in the units for your safety and their own safety.

Guest use cleaners

Units will be stocked with additional cleaning products for your use during your stay. Including disinfection sprays and hand sanitizer. The unit will also be stocked with dish detergents, soap, laundry detergents, hand soap, body wash, shampoo, and all-purpose cleaners.

Our cleaning protocols will follow the most up-to-date recommended guidelines provided by the BC CDC, WorkSafe BC and BC Health authorities.