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Covid-19 Cancellation Policies, Travel Insurance News, Enhanced Cleaning Protocols

Booking & Cancellation Policy Updates

We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

Travel Insurance 

A few Canadian Insurance companies are now providing various policies to cover Covid 19 related medical and trip interruption insurance. We recommend you explore your options to add additional coverage for unforeseen events beyond what our cancellation policies cover.

Manulife, Blue Cross, TuGo and a few others.

Updated Cancelation Policy Covid 19

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

  • Up to 6 Days Before: No Refund
  • Between 7-13 Days Before: No Refund
  • Between 14-29 Days Before: No Refund
  • Between 30-44 Days Before: 50% Refund
  • 45+ Days Before: Loss of Deposit / Balance Not Paid

For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a full-refund. Contact directly in this scenario.

Guest Cancellation Policy

Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

Special Circumstances Cancellation Policy

Covid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 45 days before the booked arrival date. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by governments and or health authorities and or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering” Examples of restrictions: if travel is restricted due to Covid-19 by governments and or provincial health authority restrictions. • Government Advisories prohibiting nonessential travel to or from your region. • Government travel bans, border closures within Canada or from your home country • Extensive minimum quarantine periods on either end of travel • Airline schedule changes which will not enable you to arrive and depart on your planned dates – Credits will be offered only for number of days you were not able to stay in the accommodation for your booked dates due to airline-imposed flight schedule changes. • Limits of gathering specific to Vacation Accommodation limits as per the Public Health Authority in BC We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

Thinking of flying to Kelowna?

See how Air Canada is ensuring passenger safety with their enhanced measures.

View more information about the new Clean Care program by Air Canada here.

Enhanced Cleaning Protocols

Luxury Mountain Vacation Rentals – Covid 19 Cleaning Protocols for our Vacation Rental Properties

Luxury Mountain Vacation Rentals is taking an aggressive, industry leading approach to maintaining the highest cleaning standards for our guests, our property owners and our support staff. In this new world of Covid 19 we have taken many extra measures to ensure your safety when you stay in one of our properties.  Many of you, our prospective guests, will want to know what these cleaning protocols will look like and how they are preformed. As such, we will provide a detailed guide outlining how we are approaching our cleaning and what is being done for you. A few highlights of the extra measures include:

Complete disinfection cleaning system

All touch points in the unit will be cleaned and disinfected using the systems and protocols as outlined below. Our protocols exceed the recommendations provided by the BC CDC to ensure guest safety.

Minimum 24hr booking gap between guests

Between each guest stay we will provide a minimum 24hr period of vacancy as per the current guidelines. Subject to change as guidelines are updated.

State of the art Electrostatic Sprayer Disinfection System

360-degree disinfection of all surfaces in the unit with hospital grade disinfection solutions which are non toxic yet powerful enough to effectively kill Viruses (including Covid 19) , Bacteria, and many other germs in as little as 1 min from contact!  All surfaces soft and hard will be treated with this disinfection system for a “whole unit” disinfection.   Protexus Electrostatic Sprayer & Pur: One disinfection tabs.

HEPA Vacuum

All carpets and other soft surfaces will be cleaned with a HEPA vacuum that filters out 99.9% of all particles to ensure no germs, viruses or bacteria are dispersed in the air of the unit. Each vacuum will be cleaned and disinfected after use in each unit before being moved to the next unit for cleaning.


All bed linens are replaced with a fresh laundered set for your stay. All pillow protectors, mattress protectors and duvet covers will be laundered between guest stays in hot water and approved detergents.

Hard surfaces, Appliances, and all equipment

In addition to the electrostatic spraying all these surfaces will also be hand cleaned with the approved disinfection solutions.


Upon your arrival the dishwasher will have been run with detergents and hot water to provide you with a clean set of plates, cutlery and glassware. A set of pots, pans, utensils and other small equipment will be left on the countertops disinfected for your use. We recommend guests wash any additional items not left out as indicated above with soap and water prior to use for the first time.

Pre-Arrival Check

Our housekeeping supervisor will perform a final check of the unit prior to any guest arrival. Cleaning staff will have a detailed cleaning protocol list of tasks to perform which must be signed off by the supervisor to ensure all tasks are completed to our standards.

Non-Essential Items

All nonessential items have been removed, bagged, and tagged and stowed in the unit. Items such as throw pillows, quilts, blankets, and extra linens. These items are “nice to have” extras however there is far too much to effectively launder between guests so they will be stowed away for your safety.

Staff PPE

Our staff will be outfitted with the appropriate PPE while they perform cleaning tasks in the units for your safety and their own safety.

Guest use cleaners

Units will be stocked with additional cleaning products for your use during your stay. Including disinfection sprays and hand sanitizer. The unit will also be stocked with dish detergents, soap, laundry detergents, hand soap, body wash, shampoo, and all-purpose cleaners.

Our cleaning protocols will follow the most up to date recommended guidelines provided by the BC CDC, WorkSafe BC and BC Health authorities.