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Booking & Cancellation Policy Updates

We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

Updated Cancelation Policy Covid 19

If your country or airline has an official no travel restriction in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 90 days before the booked arrival date.

Between 90 days and 45 days, before the balance payment is due and paid, guests will receive a 100% booking credit for the deposit amount toward a booking for the same property for future travel up to 12/18 months from the cancelation date.

If your booking is canceled within 45 days prior to the booked arrival date, a partial/pro-rated refund will be offered if we can replace your canceled dates or a portion of your canceled dates by another booking. Refunds processed within 45 days will be subject to a $50 administration fee as well as a 5% credit card processing fee which will be deducted from the balance repaid. This does not include any fees that may be charged by AlluraDirect.

If there are sudden changes to travel due to Covid-19 which prohibits travel, we will refund you 95% of your monies paid. Certain conditions apply.

For example, if travel is restricted due to Covid-19 by governments and or health authorities

–          Government Advisories prohibiting nonessential travel

–          Government travel bans, border closures by Canada or your home country

–          Extensive minimum quarantine periods on either end of travel required to travel

–          Airline schedule changes which will not enable you to arrive and depart on your planned dates

We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

If in the unlikely event the resort is shut down by Big White LMVR will refund affected guests 95% of monies paid to LMVR for any bookings with an arrival date after the date of the closure. Alternatively, LMVR will offer affected guests 100% of the booking value with a 10% discount on the accommodation subtotal to transfer affected booking to the following season. If guests are here at the resort at the time of closure a pro-rated credit for the days after the closure date to the departure date toward a booking in the following season for the same unit.

Website Service Fee

Website Service Fees are non-refundable, with the exception to reservations made before March 15, 2020. If there is an officially mandated COVID travel restriction being imposed by the countries where the property and/or guest is located, website service fees may be refunded. To claim this refund review, the restriction must be in place up to 14 days prior to your rental arrival date. All refunds will be processed in Canadian Dollars (CAD) and any currency exchange difference will not be covered. All refunds will have a 5% processing fee applied to cover the cost of the refund transactions. Please contact between 1-14 days before your cancelled arrival date to have reviewed. Flight cancellations alone will not be approved, a copy of the official Government issued restriction will be required.

Thinking of flying to Kelowna?

See how Air Canada is ensuring passenger safety with their enhanced measures.

View more information about the new Clean Care program by Air Canada here.

Enhanced Cleaning Protocols

Luxury Mountain Vacation Rentals – Covid 19 Cleaning Protocols for our Vacation Rental Properties

Luxury Mountain Vacation Rentals is taking an aggressive, industry leading approach to maintaining the highest cleaning standards for our guests, our property owners and our support staff. In this new world of Covid 19 we have taken many extra measures to ensure your safety when you stay in one of our properties.  Many of you, our prospective guests, will want to know what these cleaning protocols will look like and how they are preformed. As such, we will provide a detailed guide outlining how we are approaching our cleaning and what is being done for you. A few highlights of the extra measures include:

Complete disinfection cleaning system – All touch points in the unit will be cleaned and disinfected using the systems and protocols as outlined below. Our protocols exceed the recommendations provided by the BC CDC to ensure guest safety.

Minimum 24hr booking gap between guests – between each guest stay we will provide a minimum 24hr period of vacancy as per the current guidelines. Subject to change as guidelines are updated.

State of the art Electrostatic Sprayer Disinfection System – 360-degree disinfection of all surfaces in the unit with hospital grade disinfection solutions which are non toxic yet powerful enough to effectively kill Viruses (including Covid 19) , Bacteria, and many other germs in as little as 1 min from contact!  All surfaces soft and hard will be treated with this disinfection system for a “whole unit” disinfection.   Protexus Electrostatic Sprayer & Pur:One disinfection tabs.

HEPA Vacuum – all carpets and other soft surfaces will be cleaned with a HEPA vacuum that filters out 99.9% of all particles to ensure no germs, viruses or bacteria are dispersed in the air of the unit. Each vacuum will be cleaned and disinfected after use in each unit before being moved to the next unit for cleaning.

Linen – all bed linens are replaced with a fresh laundered set for your stay. All pillow protectors, mattress protectors and duvet covers will be laundered between guest stays in hot water and approved detergents.

Hard surfaces, Appliances, and all equipment – In addition to the electrostatic spraying all these surfaces will also be hand cleaned with the approved disinfection solutions.

Kitchen – Upon your arrival the dishwasher will have been run with detergents and hot water to provide you with a clean set of plates, cutlery and glassware. A set of pots, pans, utensils and other small equipment will be left on the countertops disinfected for your use. We recommend guests wash any additional items not left out as indicated above with soap and water prior to use for the first time.

Pre-Arrival Check – Our housekeeping supervisor will perform a final check of the unit prior to any guest arrival. Cleaning staff will have a detailed cleaning protocol list of tasks to perform which must be signed off by the supervisor to ensure all tasks are completed to our standards.

Non-Essential Items – All nonessential items have been removed, bagged, and tagged and stowed in the unit. Items such as throw pillows, quilts, blankets, and extra linens. These items are “nice to have” extras however there is far too much to effectively launder between guests so they will be stowed away for your safety.

Staff PPE – our staff will be outfitted with the appropriate PPE while they perform cleaning tasks in the units for your safety and their own safety.

Guest use cleaners – Units will be stocked with additional cleaning products for your use during your stay. Including disinfection sprays and hand sanitizer. The unit will also be stocked with dish detergents, soap, laundry detergents, hand soap, body wash, shampoo, and all-purpose cleaners.

Our cleaning protocols will follow the most up to date recommended guidelines provided by the BC CDC, WorkSafe BC and BC Health authorities.