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Covid-19 Cancellation Policies, Travel Insurance News, Enhanced Cleaning Protocols
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The Thorsens Snow Home

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$ 250.00From/Night

Property Overview

Location

Area: Upper Village | Development: Aspens

Policies
Cancellation

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

  • Up to 6 Days Before: No Refund
  • Between 7-13 Days Before: No Refund
  • Between 14-29 Days Before: No Refund
  • Between 30-44 Days Before: 50% Refund
  • 45+ Days Before: Loss of Deposit / Balance Not Paid

For reservations with arrival dates greater than 7 nights in the future, there is a 24-hour grace period from confirmation to cancel and receive a full-refund. Contact info@alluradirect.com directly in this scenario.

Guest Cancellation Policy

For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.
Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.
Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.
Special Circumstances Cancellation Policy

Covid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 45 days before the booked arrival date. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by governments and or health authorities and or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering” Examples of restrictions: if travel is restricted due to Covid-19 by governments and or provincial health authority restrictions. • Government Advisories prohibiting nonessential travel to or from your region. • Government travel bans, border closures within Canada or from your home country • Extensive minimum quarantine periods on either end of travel • Airline schedule changes which will not enable you to arrive and depart on your planned dates – Credits will be offered only for number of days you were not able to stay in the accommodation for your booked dates due to airline-imposed flight schedule changes. • Limits of gathering specific to Vacation Accommodation limits as per the Public Health Authority in BC We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

Account
Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.
Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.
Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!
Reservation
Late Payments
Will result in cancellation without a refund . Guests can re-book dates if they are still availbale; deposit will not be re-charged
Delayed Arrivals
No refunds .
Reservation Changes
Reservations may be changed in compliance with our cancellation policy. ou may lengthen you reservation if availability permits. If you would like to shorten your reservation, please note that your deposit calculated on orignial amount is non-refundable; if you have already paid the balance, then your balance is similarly non-refundable. If you have not paid the balance, then it will be re-adjusted to reflect your shortened reservation.
Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.
Guest Stay
COVID Contact Tracing Requirements
The property owner must be able to produce a list of guests who have occupied their rentals for contact tracing protocols in the event of an outbreak. The guest must provide names of whop will be occupying the rental property during their rental agreement.
COVID Maximum Guest Limitation
The number of people is limited to the capacity of the space, plus a maximum of five visitors at any given time. Large gatherings will be removed from the premises and no refund will be provided.
Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.
Excessive Cleaning
If you have left the unit in poor condition, there will be a fee charged for excessive cleaning required. Excessive cleaning of 2+ hours will be charged to you at a rate of $30 per additional hour. Additional cleaning can be scheduled at the guest's request and expense.
Excessive Noise
Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors.
General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible.
Housekeeping
For the duration of the 2021/2022 season we will not be providing any additional housekeeping services to guests during their stay in the unit. Special requests for additional supplies will be considered on a case by case basis to ensure safety protocols can be observed for both guests and our staff. If you have specific questions or requests, please contact us.
Garbage Removal
Please remove your garbage from the suite. Garbage disposal is in the underground parking area, and is easily placed in disposal bins as you leave from the premises.
Internet Usage
High speed Telus DSL is available with ethernet port on your laptop. Internet abuse including, but not limited to, downloading copyrighted material is completely forbidden. We are not responsible for any service interruptions or connectivity issues
Ski & Bike Storage
Secure equipment storage available in heated garage. Please do not bring equipment into house.
Locking & Securing Unit
Please lock all doors when leaving.
Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.
Missing Items
Guests authorize a credit card charge for missing items as per my stated damage deposit policies.
Parking & Ticketing
Marketplace Lodge has a security card system for keyless entry. The security card provides access to the underground parking facility. The card will be made available for you during your stay. It MUST be returned at the time of your departure so that it is available for the next guest.
General
Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.
Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.
Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.
Maintenance Emergencies
Emergency contacts provided upon balance payment.
Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
Website Service Fee
Website Service Fees are non-refundable, with the exception to reservations made before March 15, 2020. If there is an officially mandated COVID travel restriction being imposed by the countries where the property and/or guest is located, website service fees may be usable as a credit. To claim this credit review, the restriction must be in place up to 14 days prior to your rental arrival date. All refunds will be processed in Canadian Dollars (CAD) and any currency exchange difference will not be covered. Please contact info@alluradirect.com between 1-14 days before your cancelled arrival date to have reviewed. Flight cancellations alone will not be approved, a copy of the official Government issued restriction will be required.
Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.
Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.
Rental Accommodation Zoning
We are zoned for nightly rentals.
Parking
Parking
Privat heated garage with space for 2 regular cars. Extra car park available underground (use visitor park only) and a sign from our unit must be placed in the front window of your car - The visitor park space are first come first serve and are not guaranteed. No additional pay parking available at this location.

Limited Free Parking: Yes
Pay Parking Available: No
Suitable
Long Term Rentals
We will accept long term renters (one month plus). Please contact the owner for more details.

Not Suitable
Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.
Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.
Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.
Travel Resellers
We do not accept Travel Reseller bookings.
Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access.
Amenities
Bedrooms
Master Suite - 1 Queen
Huge master bedroom located on the upper floor, with cozy lounge and walk- in closet. Soft duvet, Flatscreen TV, clock radio and with a tasteful decoration that makes you want to curl up.
Guest Suite - 1 Queen
Nice size guest room with tasteful funiture and spacious build-in closet. No need to live in a suitcase! Located on the ground floor. Soft duvet, TV and clock radio provided.
Kids or Singles Suite - 2 Bunk Bed - Single/Single
Kids zone only! - Ideal for 4 children or singles. - With flatscreen TV/Xbox One//DVD player/CD/Games/clock radio. Bathroom just across the hall. Spacious build-in closet. Soft duvets!
Safety
Smoke Detector
First Aid Kit
Fire Extinguisher
Private
Boot Dryer
Telephone
Cordless telephone located at the office desk.
Steam Room
Iron and Ironing Board
Located next to the laundry area
Stereo
Games
Wii installed in guest room. Xbox installed in kids room. Family games in Living room!
Baby/Infant Equipment
High Chair, Playpen (0-3yrs), duvet + pillow and beddings, Plates and cutlery are all avaliable by request.
DVD/Blu-Ray Player
Located in Living room and Kids bedroom
Ski Storage
Bike Storage
Cleaning Essentials
Vaccum cleaner and broom located at the laundry area
Essential
Private Hot Tub
Can accommondate 8 people.
BBQ
Gas
Internet Access
Just bring your laptop!
Laundry - Insuite
Private Washer & Dryer on ground floor area
Fireplace - Gas
Gas
Building
Hot Tub
Steam Room
Laundry Facilities
Games/Rec Room
Ski Storage
Bike Storage
Bathrooms
Bathroom 1
Modern ensuite bathroom keept in a light colour and with beautiful accessories. Heated floor, glass shower unit/steam shower & hairdryer.
Bathroom 2
The guest ensuite bathroom has as light and modern layout with heated floor and combined bath tub/shower. Provided with hairdryer.
Bathroom 3
Kids bathroom is located just across the kids bedroom on the ground floor. Has heated floor, combined bath tub/shower, provided with hairdryer.
Bathroom 4
This bathroom is located next to the dining/kitchen area and perfectly close to the hot tub deck. Modern with heated floor and glass shower unit - perfect for a rinse before and after the hot tub!
Kitchen
Stove
Yes
Oven
Yes
Fridge
Yes
Microwave
Yes
Coffee - Drip
Yes
Kettle
Yes
Toaster
Yes
Rice Cooker
Dishwasher
Yes
Coffee grinder
Yes
Glassware
Roasting Pan
Toaster Oven
Bakeware
Pots and Pans
Wine Fridge
Spices
Cooking Utensils
Hand Blender
Dishware
Knives/Knife Block
Knife Sharpener
Dish Soap & Detergent
Cleaning Supplies
Paper Towels
Reviews
2021-Feb-04 : Nice and Roomy ski in and out townhouse
2020-Mar-19 : Spacious, comfortable & great location
2020-Jan-12 : Great place to stay!!!
2020-Jan-04 : Best place ever
2019-Apr-03 : Great place to stay
2019-Mar-18 : Great Condo
2019-Feb-13 : Fantastic Big White condo!
2019-Jan-28 : Great property in good location
2018-Mar-23 : Aspens
2017-Feb-22 : Perfect
2016-Apr-06 : Awesome location and condo!
2016-Mar-20 : Perfect!
2016-Mar-18 : Perfect family unit at Aspens
2016-Feb-20 : Wonderful Family Vacation at the Aspens...
2015-Mar-10 : Great place to stay!!!!
2015-Feb-09 : Awesome Unit with Great Amenities
FAQ
How do I get to Big White?

See our page Getting to Big White for more details.

Are pets allowed?

We do have a small selection of pet friendly units. If, however, this is not stated as a pet friendly unit, we are unable to make exceptions. We try to accommodate our furry family members.

What are the parking options?

Most private garages and underground parking garages have a height of 7”6” – 7’8” clearance. All our units have the parking spaces available provided in the listing details. There is overflow parking available in Happy Valley for a nightly or weekly fee – simply get a parking permit from the concierge in the Village Center Mall on the lower level of the building.

Do you offer discounted lift tickets?

The most commonly asked question every winter is, “Where do I get the cheapest lift ticket?” Big White has a promotion in the marketplace of the Big White Biggie Card. This card can be purchased in ski and snowboard shops in Alberta, Vancouver Lower Mainland and throughout Kelowna.

You must get the Biggie Card before you arrive at Big White Ski Resort. Cards can be reloaded from a cell phone or a computer once you have created a profile. It takes 30 minutes for the data to be processed and reach out to the gates.

Here’s what you need to know about the Biggie Card:

  • Direct to lift ski ticket – no need to stand in line.
  • Reloadable – the more you reload the more you save, and it must be done up to 30 minutes before you approach a lift.
    NO Blackout dates so you save everyday.
  • Offers great savings over regular and amazing pricing over peak periods.
  • Can be reloaded via website or mobile with the creation of a profile – that is what people forget to do, you must create a profile to reload.
  • Reloaded pass can take up to 30-45mins to become active (Excluding any issues with payment etc.).
  • Cannot be reloaded through any of our ticket offices (unless the guest is having issues).
  • Biggie Cards only available from ski shops listed (located on the right had side of the site) on the following website:
  • Classed as a locals deal but available to anyone travelling close enough to one of the ski shops that they can pick them up. Tell your friends!
  • Biggie cards are NOT available on Mountain.

bigwhite.com/card

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