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Covid-19 Cancellation Policies, Travel Insurance News, Enhanced Cleaning Protocols
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4-Season Big White Accommodation • 5 Bedrooms • 5 Baths • Sleeps 22

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$ 2300.00From/Night

Property Overview

Special Features

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

  • Up to 6 Days Before: No Refund
  • Between 7-13 Days Before: No Refund
  • Between 14-29 Days Before: No Refund
  • Between 30-44 Days Before: 50% Refund
  • 45+ Days Before: Loss of Deposit / Balance Not Paid

For reservations with arrival dates greater than 7 nights in the future, there is a 24-hour grace period from confirmation to cancel and receive a full-refund. Contact directly in this scenario.

Guest Cancellation Policy

For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.
Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.
Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.
Special Circumstances Cancellation Policy

Covid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 45 days before the booked arrival date. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by governments and or health authorities and or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering” Examples of restrictions: if travel is restricted due to Covid-19 by governments and or provincial health authority restrictions. • Government Advisories prohibiting nonessential travel to or from your region. • Government travel bans, border closures within Canada or from your home country • Extensive minimum quarantine periods on either end of travel • Airline schedule changes which will not enable you to arrive and depart on your planned dates – Credits will be offered only for number of days you were not able to stay in the accommodation for your booked dates due to airline-imposed flight schedule changes. • Limits of gathering specific to Vacation Accommodation limits as per the Public Health Authority in BC We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.

Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.
Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.
Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!
Late Payments
We reserve the right to cancel your booking if you do not complete payment within 7 days of final notification of "late payment" notification sent to you by the email account you registered your account with us and used for booking this rental. No refunds will be provided as per our cancellations policies.
Delayed Arrivals
No partial or full refunds provided for delays of arrival.
Reservation Changes
Please note, too, that once your dates are secured, they cannot be moved to alternative dates. There are sound reasons for that, including the fact that your booking will have influenced booking decisions (made by us and by our guests) for dates on either side of your booking
Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.
Guest Stay
COVID Contact Tracing Requirements
The property owner must be able to produce a list of guests who have occupied their rentals for contact tracing protocols in the event of an outbreak. The guest must provide names of whop will be occupying the rental property during their rental agreement.
COVID Maximum Guest Limitation
The number of people is limited to the capacity of the space, plus a maximum of five visitors at any given time. Large gatherings will be removed from the premises and no refund will be provided.
Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.
Excessive Cleaning
Guests authorize a credit card charge for excessive cleaning costs.
Excessive Noise
Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors.
General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible.
For the duration of the 2021/2022 season we will not be providing any additional housekeeping services to guests during their stay in the unit. Special requests for additional supplies will be considered on a case by case basis to ensure safety protocols can be observed for both guests and our staff. If you have specific questions or requests, please contact us.
Garbage Removal
Guests are responsible for removing garbage to the disposal area. Organics must be separated out, and there is a bin for this specific purpose. Note that separation of organics and recyclable items is a strata requirement and that the garbage disposal area is monitored by cameras. Details for garbage disposal are provided in the booklet in the unit.
Internet Usage
Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and charged for damages.
Ski & Bike Storage
The groomers should have a path carved from the ski run directly to our ski-in breezeway. The condition of that pathway, in part, will depend upon how many skiers/boarders that will have used Crescendo since it last snowed. That path, then, can become dangerously icy. Still, the quickest way to the Village or to the slope is out the back door (ski entry) and via that carved pathway. The strategic location of Crescendo’s outside ski locker is part of Crescendo’s absolutely brilliant design. Its purpose is for you to securely store your skis/poles/boards apart from the main home. So that you may conveniently wax boards and/or make adjustments to equipment, we have heated the ski locker and have provided tools therein for you to use. Please do not bring any skis, poles, or boards into the main house. In fact, your signature below acknowledges that bringing ski equipment into the home is prohibited, and that you agree to abide thereby. Damage caused by bringing skis/poles/boards into the home (e.g., scraped walls by standing skis/boards against them) is not considered to be normal wear-and-tear, so the repair for that damage would be deducted from your Security Deposit.
Locking & Securing Unit
Guests are required to securely lock all doors and entrances when they are not in the unit or upon departure.
Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.
Missing Items
Guests authorize a credit card charge for missing items.
Parking & Ticketing
Guests authorize a credit card charge for missing items as per my stated damage deposit policies. Replacement charge of $25 for loss pass
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.
Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.
Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.
Maintenance Emergencies
Emergency contacts provided upon balance payment.
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
Website Service Fee
Website Service Fees are non-refundable, with the exception to reservations made before March 15, 2020. If there is an officially mandated COVID travel restriction being imposed by the countries where the property and/or guest is located, website service fees may be usable as a credit. To claim this credit review, the restriction must be in place up to 14 days prior to your rental arrival date. All refunds will be processed in Canadian Dollars (CAD) and any currency exchange difference will not be covered. Please contact between 1-14 days before your cancelled arrival date to have reviewed. Flight cancellations alone will not be approved, a copy of the official Government issued restriction will be required.
Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.
Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.
Rental Accommodation Zoning
We are zoned for nightly rentals.
3 reserved parking stall(s) included at no charge. Additional overflow paid parking is available for a nightly fee through Big White Central Reservation located in the Village Center Mall.

Limited Free Parking: No
Pay Parking Available: Yes
Travel Resellers
We accept Travel Reseller bookings but do not offer referral fees.

Not Suitable
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.
Long Term Rentals
Sorry, we do not allow long-term renters longer than 30 nights.
Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.
Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access.
King Master Bedroom - 1 King
You are going to love the Master Bedroom and Ensuite! First, the room is very private, as it is at the top of the landing. No one can mistakenly walk by your room. - We have a king bed in Master along with a sofa. There is also plenty of closet space and drawer space. - The two-person tub is jetted. About one hour after using the air-jets, the tub will automatically turn on to blow-out the air trapped in them. It is quite loud, and can cause quite a startle if you have retired for the night. - The two-person shower has a steam-generator. For freshness, we have found it best to leave the shower door ajar when done with the shower, as the doors are sealed to hold in the steam. - Our Whole House Audio can be enjoyed through the in-wall speakers in the bedroom, and there are speakers over the tube and even in the steam-shower as well. Control is via the touch panels to those rooms. - The 50” TV can be enjoyed through the speakers in the TV, or through the surround-sound sound bar and wireless subwoofer. Our movies stream to the TV in that room. - To keep the room cool, we strongly recommend that you close the Master Bedroom door during the day to block the heat generated from the glass block stairwell.
Guest Bedroom 1 - 1 Queen, 2 Single
There are two Guest Bedrooms at this level: each with Queen beds (and two twin beds in each of the Lofts). - The Lofts each have two twin beds with drawers underneath. - Each bedroom is equipped with nightstands, a triple dresser, and a 42” Smart TV. Our movies stream to the TVs in those rooms, as well. - Our Whole House Audio can be enjoyed through the rooms’ in-wall speakers. Control is via the touch panel. - Each of the Guest Bedrooms have their own private ensuites. - To keep the Guest Bedrooms cool, we recommend you keep the blinds closed during the day. Floor 3
Guest Bedroom 2 - 1 Queen, 2 Single
There are two Guest Bedrooms at this level: each with Queen beds (and two twin beds in each of the Lofts). - The Lofts each have two twin beds with drawers underneath. - Each bedroom is equipped with nightstands, a triple dresser, and a 42” Smart TV. Our movies stream to the TVs in those rooms, as well. - Our Whole House Audio can be enjoyed through the rooms’ in-wall speakers. Control is via the touch panel. - Each of the Guest Bedrooms have their own private ensuites. - To keep the Guest Bedrooms cool, we recommend you keep the blinds closed during the day. Floor 3
Game Room - 4 Single
This room also conveniently converts to another bedroom. Moveable glass panels close-off the room, and the custom couch converts to four twin beds (with end tables). Plenty of storage for clothes may be found in the drawers under each bed, as well.
Media Room - 3 Queen, 1 Sofa Bed - Queen
Three custom Murphy Beds: each with its own lighting, closetry, and down everything. Please do not stand or jump on them. Doing so will snap the panels. The beds can definitely take the weight, but they cannot take any abuse. - The room also has a queen sleeper-sofa, but we recommend against using it for sleeping. Despite our best effort (including an upgraded mattress when we had the sofa built), its comfort does not rise to the standards we espouse. As such, it is not included in our published bedding or occupancy tallies.
Rec Room - 1 Sofa Bed - Queen - Optional
Many guests use the Rec Room as a bedroom at night. There is a queen sleeper couch in that room, and we can set-up two twin airbeds, as well.
Smoke Detector
Carbon Monoxide Detector
Fire Extinguisher
Boot Dryer
Steam Room
Iron and Ironing Board
Ski Storage
Bike Storage
Cleaning Essentials
Private Hot Tub
Internet Access
Laundry - Insuite
Fireplace - Gas
Coffee - Drip
Coffee - Expresso
Crock Pot/Slow Cooker
Coffee grinder
Roasting Pan
Pots and Pans
Wine Fridge
Cooking Utensils
Hand Blender
Knives/Knife Block
Knife Sharpener
Dish Soap & Detergent
Cleaning Supplies
Paper Towels
Master En-suite
Media Room Bathroom
Guest Bathroom 1
Guest Bathroom 2
Games Room Bathroom
How do I get to Big White?

See our page Getting to Big White for more details.

Are pets allowed?

We do have a small selection of pet friendly units. If, however, this is not stated as a pet friendly unit, we are unable to make exceptions. We try to accommodate our furry family members.

What are the parking options?

Most private garages and underground parking garages have a height of 7”6” – 7’8” clearance. All our units have the parking spaces available provided in the listing details. There is overflow parking available in Happy Valley for a nightly or weekly fee – simply get a parking permit from the concierge in the Village Center Mall on the lower level of the building.

Do you offer discounted lift tickets?

The most commonly asked question every winter is, “Where do I get the cheapest lift ticket?” Big White has a promotion in the marketplace of the Big White Biggie Card. This card can be purchased in ski and snowboard shops in Alberta, Vancouver Lower Mainland and throughout Kelowna.

You must get the Biggie Card before you arrive at Big White Ski Resort. Cards can be reloaded from a cell phone or a computer once you have created a profile. It takes 30 minutes for the data to be processed and reach out to the gates.

Here’s what you need to know about the Biggie Card:

  • Direct to lift ski ticket – no need to stand in line.
  • Reloadable – the more you reload the more you save, and it must be done up to 30 minutes before you approach a lift.
    NO Blackout dates so you save everyday.
  • Offers great savings over regular and amazing pricing over peak periods.
  • Can be reloaded via website or mobile with the creation of a profile – that is what people forget to do, you must create a profile to reload.
  • Reloaded pass can take up to 30-45mins to become active (Excluding any issues with payment etc.).
  • Cannot be reloaded through any of our ticket offices (unless the guest is having issues).
  • Biggie Cards only available from ski shops listed (located on the right had side of the site) on the following website:
  • Classed as a locals deal but available to anyone travelling close enough to one of the ski shops that they can pick them up. Tell your friends!
  • Biggie cards are NOT available on Mountain.

  • Arrival Day
  • Booked
  • Departure Day
  • Available
  • Not Available

Step 1: Dates

Confirm Details

Please Call to Book (1-877-246-8820)