$ 261.80From/Night
Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.
For reservations with arrival dates greater than 7 nights in the future, there is a 24-hour grace period from confirmation to cancel and receive a full-refund. Contact info@alluradirect.com directly in this scenario.
Guest Cancellation Policy
For cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation.
Cleaning and pet fees are always refunded if the reservation is canceled before check-in. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.
Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.
Special Circumstances Cancellation Policy
Covid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. This policy applies up to 45 days before the booked arrival date. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by governments and or health authorities and or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering” Examples of restrictions: if travel is restricted due to Covid-19 by governments and or provincial health authority restrictions. • Government Advisories prohibiting nonessential travel to or from your region. • Government travel bans, border closures within Canada or from your home country • Extensive minimum quarantine periods on either end of travel • Airline schedule changes which will not enable you to arrive and depart on your planned dates – Credits will be offered only for number of days you were not able to stay in the accommodation for your booked dates due to airline-imposed flight schedule changes. • Limits of gathering specific to Vacation Accommodation limits as per the Public Health Authority in BC We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times.
See our page Getting to Big White for more details.
See our Restaurant & Bar Guide for more details.
See our Services Page: Food & Wine section for more details.
We do have a small selection of pet friendly units. If, however, this is not stated as a pet friendly unit, we are unable to make exceptions. We try to accommodate our furry family members.
Most private garages and underground parking garages have a height of 7”6” – 7’8” clearance. All our units have the parking spaces available provided in the listing details. There is overflow parking available in Happy Valley for a nightly or weekly fee – simply get a parking permit from the concierge in the Village Center Mall on the lower level of the building.
The most commonly asked question every winter is, “Where do I get the cheapest lift ticket?” Big White has a promotion in the marketplace of the Big White Biggie Card. This card can be purchased in ski and snowboard shops in Alberta, Vancouver Lower Mainland and throughout Kelowna.
You must get the Biggie Card before you arrive at Big White Ski Resort. Cards can be reloaded from a cell phone or a computer once you have created a profile. It takes 30 minutes for the data to be processed and reach out to the gates.
Here’s what you need to know about the Biggie Card: